REFUND & CANCELLATION
POLICY
Effective & Last Updated: August 2026
1. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order. If the cancellation request is accepted, a 10% cancellation/processing fee will be deducted from the total amount paid, and the remaining eligible amount will be processed accordingly.
After 24 hours, orders are considered confirmed and are not eligible for cancellation or refund.
2. No Refund Policy
All purchases are considered final. Refunds are not ordinarily available from our end once an order has been confirmed or dispatched. We strongly recommend that customers verify the product details, availability, specifications, and any other required information with our support team before placing an order.
For product-related concerns, our team may review the matter and provide assistance or a suitable resolution at its sole discretion, depending on the circumstances and applicable manufacturer/warranty terms.
3. Damaged Package on Delivery
Once a visibly damaged or tampered package has been accepted without recording the condition at delivery, we may not be able to accept responsibility for any resulting damage or claims.
4. Damaged or Broken Products
Products that are received with a tampered box, broken components, or other damage are not automatically eligible for a refund, return, replacement, or exchange. Any such case must be reported to our team with the required evidence, including a continuous unpacking/unboxing video, for review.
5. Customer-Caused Damage
Any damage caused by improper handling, installation, storage, assembly, modification, misuse, or negligence after delivery will not be eligible for a refund, return, or replacement.
6. Minor Packaging Imperfections
Minor dents, scratches, creases, or tears to the outer/product packaging that do not affect the figure or its contents will be considered normal handling-related imperfections and will not qualify for a refund, return, replacement, or store credit.
7. Courier & Transit Issues
While we take reasonable steps to ensure orders are securely packed and dispatched, incidents such as loss, theft, delays, or mishandling during transit are subject to the courier/delivery partner's procedures and policies. We will assist the customer in raising the matter with the relevant delivery partner, but a refund cannot be guaranteed for such incidents.
8. Defect Found at the Time of Delivery
If any manufacturing defect, missing component, or product-related issue is discovered during the unpacking/unboxing process and is clearly visible in the continuous unpacking video, the customer must contact us immediately with the video as evidence.
After reviewing the case, we may try to arrange a replacement of the affected product or component, subject to availability and the manufacturer's policy. Please note that no cash refund or monetary refund will be provided for such cases. Our resolution will be limited to attempting a replacement where possible.
Please review all product information carefully before placing your order. Once an order is confirmed, purchases are treated as final, and refunds are not ordinarily provided from our end. For any questions regarding a product, availability, condition, or specifications, please contact our support team at support@thetoybrand.com or phone 8796125450 before making the purchase.