ORDER, PROCESSING
& SHIPPING POLICY

All in-stock orders are processed within 4–5 business days.

For pre-orders and custom figures, the estimated processing and shipping timelines will be clearly mentioned on the respective product page.

During mega drops, product launches, or periods of exceptionally high order volume, processing times may be slightly extended.

If you receive an order with a missing product, missing parts, or damaged contents, you must provide a continuous unpacking/unboxing video as evidence.

The video must clearly show:

• The package from the time it is sealed/received
• The package being opened
• All contents being completely unpacked
• The condition of the products and included parts

All products undergo our quality-control (QC) inspection process before dispatch.

If a customer identifies a QC-related issue after delivery, the order amount will not be refundable by us.

Any applicable assistance, replacement, repair, or other resolution will be handled in accordance with the specific product's warranty or manufacturer's policy.